Payment & Collections

It’s hard to believe that in 2023, there are still millions of adults that are unbanked—defined as an individual without access to a checking...

Part I: Support your collections team now! In July of this year, I wrote an article in response to several hit-pieces that were published related...

'Tis the season for returning to school and learning something new. When I was growing up, we learned the long multiplication algorithm by which...

Fond Memories of Repossessions When I became employed at the Florida Attorney General’s Office, over 30 years ago, one of my responsibilities was to repossess...

In February, the Consumer Financial Protection Bureau issued a compliance bulletin to the vehicle finance industry to make sure that industry participants—including and especially...

This article is first part of a series on AI and collection A lot of changes have taken place as digital communication, technology, compliance and...

The 11th Circuit’s far-reaching decision in Hunstein v. Preferred Collection and Management Services, Inc. has created panic for those companies that fall within the...

Collections is as much of an art as it is a science. COVID-19 has illuminated the complexities of a collections shop burdened by manual...

Enter winter 2021– if the forecasted 2.55 million repossessions this year play out, and car values continue their downward trend, recoveries will be shaky...

COVID-19 may have exposed technology’s limits (Zoom dating, anyone?), but it also opened doors to what technology can do to simplify and enhance people’s...