Understanding the Bill Payment Habits of Unbanked Americans

It’s hard to believe that in 2023, there are still millions of adults that are unbanked—defined as an individual without access to a checking...

Successfully Navigating 2023

Part I: Support your collections team now! In July of this year, I wrote an article in response to several hit-pieces that were published related...

Back to School: A Lesson on the Materially Misleading Debt Collection Standard

'Tis the season for returning to school and learning something new. When I was growing up, we learned the long multiplication algorithm by which...

Harbingers from the CFPB Repossession Front

Fond Memories of Repossessions When I became employed at the Florida Attorney General’s Office, over 30 years ago, one of my responsibilities was to repossess...

CFPB Relies on Questionable Premise in Bulletin About Repossession

In February, the Consumer Financial Protection Bureau issued a compliance bulletin to the vehicle finance industry to make sure that industry participants—including and especially...

Is it Debt Collection or CollectTech?

This article is first part of a series on AI and collection A lot of changes have taken place as digital communication, technology, compliance and...

11th Circuit’s Hunstein Decision:  How Can I Prepare?

The 11th Circuit’s far-reaching decision in Hunstein v. Preferred Collection and Management Services, Inc. has created panic for those companies that fall within the...

How to Modernize Collections to be Part of the Customer Journey, not the End...

Collections is as much of an art as it is a science. COVID-19 has illuminated the complexities of a collections shop burdened by manual...

Why 2.55 Million Repos in 2021 is Not the Answer

Enter winter 2021– if the forecasted 2.55 million repossessions this year play out, and car values continue their downward trend, recoveries will be shaky...

Remote Loan Payments are Here to Stay — Are You Ready?

COVID-19 may have exposed technology’s limits (Zoom dating, anyone?), but it also opened doors to what technology can do to simplify and enhance people’s...