CFPB Relies on Questionable Premise in Bulletin About Repossession

In February, the Consumer Financial Protection Bureau issued a compliance bulletin to the vehicle finance industry to make sure that industry participants—including and especially...

Is it Debt Collection or CollectTech?

This article is first part of a series on AI and collection A lot of changes have taken place as digital communication, technology, compliance and...

11th Circuit’s Hunstein Decision:  How Can I Prepare?

The 11th Circuit’s far-reaching decision in Hunstein v. Preferred Collection and Management Services, Inc. has created panic for those companies that fall within the...

How to Modernize Collections to be Part of the Customer Journey, not the End...

Collections is as much of an art as it is a science. COVID-19 has illuminated the complexities of a collections shop burdened by manual...

Why 2.55 Million Repos in 2021 is Not the Answer

Enter winter 2021– if the forecasted 2.55 million repossessions this year play out, and car values continue their downward trend, recoveries will be shaky...

Remote Loan Payments are Here to Stay — Are You Ready?

COVID-19 may have exposed technology’s limits (Zoom dating, anyone?), but it also opened doors to what technology can do to simplify and enhance people’s...

Dude, Where’s My Car?

The recovery industry was up against the ropes prior to COVID-19. Price/competitive pressure from lenders coupled with a disorganized and fragmented recovery industry created...

The New Normal: Vetting Repossession Certificates

Hopefully, by the time you read this, we are in our “new normal.” We have weathered the storm of the pandemic and started recreating...

CECL – Where Are We?

There was an avalanche of articles regarding Current Expected Credit Losses (CECL) a couple of years ago as just about everyone was freaking out...

Developing and Adopting Industry Standards: The Path Forward

At the 23rd Annual Non-Prime Conference recently held in Plano, TX, the topic of developing industry standards was further moved along by the NAF...