11th Circuit’s Hunstein Decision:  How Can I Prepare?

The 11th Circuit’s far-reaching decision in Hunstein v. Preferred Collection and Management Services, Inc. has created panic for those companies that fall within the...

Developing and Adopting Industry Standards: The Path Forward

At the 23rd Annual Non-Prime Conference recently held in Plano, TX, the topic of developing industry standards was further moved along by the NAF...

Why 2.55 Million Repos in 2021 is Not the Answer

Enter winter 2021– if the forecasted 2.55 million repossessions this year play out, and car values continue their downward trend, recoveries will be shaky...

CFPB Relies on Questionable Premise in Bulletin About Repossession

In February, the Consumer Financial Protection Bureau issued a compliance bulletin to the vehicle finance industry to make sure that industry participants—including and especially...

Dude, Where’s My Car?

The recovery industry was up against the ropes prior to COVID-19. Price/competitive pressure from lenders coupled with a disorganized and fragmented recovery industry created...

How to Modernize Collections to be Part of the Customer Journey, not the End...

Collections is as much of an art as it is a science. COVID-19 has illuminated the complexities of a collections shop burdened by manual...

Remote Loan Payments are Here to Stay — Are You Ready?

COVID-19 may have exposed technology’s limits (Zoom dating, anyone?), but it also opened doors to what technology can do to simplify and enhance people’s...

What are your Repossession Agents Doing?

As if you don’t have enough to worry about with the CFPB looking at auto consumer credit servicing activities and alleged unfair acts or...

CECL – Where Are We?

There was an avalanche of articles regarding Current Expected Credit Losses (CECL) a couple of years ago as just about everyone was freaking out...

2019 Fast Forward: Four payment technology predictions shaping cross-industry change

The payments world continues to evolve and is going through critical and disruptive changes. A failure to embrace this disruption could lead to lost...