Financial institutions can eliminate manual processing and offer borrowers online resolution in minutes for skip-a-pay, due date change, extensions and more
Portland, Maine – December 14, 2022 – Constant, a leading fintech in self-service loan management software, today announced its Zero Processing Skip-a-Pay and related loan servicing solutions that are automatically processed in the core system, are now accessible through the Jack Henry digital banking platform.
In an effort to expand digital services, many FIs have added online applications that are fulfilled in the back office. When borrowers can’t solve their issues via self-service, they resort to live customer service calls in order to solve their problem — thereby driving up operating costs. Constant has established a self-service strategy that prioritizes resolution so borrowers can complete transactions without engaging more expensive live channels. The foundation of this strategy is built on seamless access to Jack Henry’s Banno Digital Platform™.
Constant leveraged the Banno Digital Toolkit, the same set of APIs the Banno Digital Platform is built on, to embed its technology into the digital experiences offered by community and regional financial institutions. Access to Jack Henry’s API, design, and authenticated frameworks has enabled Constant to directly integrate into the digital banking platform, providing a seamless banking experience. This integration contributes to Jack Henry’s growing ecosystem of over 850 fintechs, providing approximately 8,000 financial institutions with relevant financial products and services for their account holders.
“According to Gartner, only 9% of customer service experiences are fully resolved by self-service,” said Catherine York Powers, Chief Executive Officer at Constant. “By prioritizing resolution, we reduce the borrowers’ effort to complete transactions which builds confidence in the self-service channel rather than reaching out to a live rep. Our integration with the Banno Digital Platform and Episys through the Symitar Vendor Integration Program (VIP) enables Constant to offer our Zero Processing Skip-a-Pay and other high volume loan servicing solutions. We’re thrilled about this integration with Jack Henry and the Banno Digital Platform.”