What defi SOLUTIONS is Doing to Help Clients at this Time

In addressing what we can and must do at this unique time, defi SOLUTIONS has begun seeking input from our clients on how we can best serve them at this time.

Our priority
Right now, and as always, the priority of defi is to ensure the health and safety of the individuals, companies, and industries that comprise and support the defi COMMUNITY of lenders, partners and defi team members. We are continuing to maintain operational readiness and to support the important work of our clients as they continue to address the needs of our communities at large. Led by our Executive Leadership Team and informed by our Pandemic Preparedness Task Force, defi SOLUTIONS is monitoring closely the COVID-19 situation, domestically and internationally, to assess evolving risks and best prepare to respond accordingly.

As a first step beyond maintaining our systems and processes, we are offering our defi DIRECT product — waving all implementation and transaction costs — to those clients whose type of lending and current processes allow them to quickly implement and begin using.

What is defi DIRECT?
defi DIRECT lets lenders reach borrowers wherever they are, whenever they may be shopping – which right now means from the safety and comfort of their homes. Lenders create a personalized application that looks and feels the way they want their businesses to look and feel to consumers and that passes on the data and documents needed to return decisions to the borrowers in seconds.

According to defi client Landon Hammond, SVP, First Financial Bank:

“We saw growth of $7 million in one month after launching defi’s DIRECT product solutions. We couldn’t be happier. Implementation was easy. Getting our processes up and running was simpler than we expected. We’re now better able to attract new borrowers as well as support our existing customers thanks to defi SOLUTIONS services and team.”

Why now?
We’ve been saying “now more than ever” for a long time, but this is truly a “now more than ever situation.” It’s imperative that lenders are available to borrowers and able to make a fast, right decision for their businesses.

Our first-step solution:
We’re giving them defi DIRECT with free implementation (for those not currently using) and no transaction fees (for all clients) though June 30th.

What next?
As with every day, we continue to maintain our products and processes, take care of our clients and team members, and continue to look for opportunities to positively impact our community.

Please let me know if you have any additional questions and I’ll happily get a response for you!

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