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Digital Collection or Digital Debt Bullying

This article is the first part of a series on AI and collection   Consumer debt has increased significantly over the years especially after the pandemic,...

Hurricane and Wildfire Seasons: Three Ways Servicers Can Get Help to Customers Fast

With Hurricane Elsa soaking the East Coast and the worst drought in decades threatening the US West, loan servicers are finding themselves in familiar...


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Learning from the Mistakes of Others— CFPB’s Summer 2021 Supervisory Highlights

Most creditors find 100 percent regulatory compliance to be an elusive goal, and auto-secured creditors are no exception. My clients often say to me,...

Statutes of Limitations: Some Guidance for Vehicle Finance from the Ninth Circuit

Many finance companies, debt buyers, debt collectors, and collection law firms wrestle with the question of which statute of limitations to apply when collecting...


Sponsored by Allied Solutions

Creditor Liability for Consumer Choices – Are Dealers at Risk?

“Be a caretaker and not an undertaker.” This is a comment often made by a prominent speaker at independent dealer conferences. The intention of this...

Ode to the Positive

I don’t know about you, but I’m done With skeptical, cynical, defensive, fearful, angry Those who refuse to see the good Who desire for everything to spin...



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Scorching the Earth for the Sake of Equity

Imagine a government agency pursuing an agenda that, in order to correct a perceived problem, it ultimately eliminates that business function. That is the...

Calling His Shots – Acting Director Shares His Vision for Aggressive CFPB

If you’re a baseball fan, you probably know that it’s one of the most disputed stories in all of sports – did Babe Ruth...


Sponsored by AGORA

Food Fight!

Image courtesy of @Nerdmatters store on Etsy The food fight scene from Animal House always reminds me of the auto finance environment. Applications tossed around...

Helping Sub-prime Buyers Out of the Credit Crevasse

In a society dependent on personal transportation, the buy-here, pay-here dealers and sub-prime finance sources provide essential services for a significant number of Americans....


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