Great Expectations: Three Requirements for Meeting 5-Star Success
If you book a room at a 5-star hotel, you have certain expectations: a unique aesthetic, exceptional features, an understanding that your needs will...
Accountability in Action
In my current role as CEO of a financial technology company, I have committed to my entire team to be totally transparent and maintain...
What Subprime Lenders Need to Know to Process the Expected Increased Volume of Repossessions...
The automotive industry is keeping a close eye on several metrics in 2023 aside from just number of sales. With higher interest rates and...
Doing Things Differently
Who comes to mind when you think of companies that do things differently?
Apple? Of course. The company and its products are known for design...
Continuous Improvement | The Elephant in the Room
When you start something new – move to a new city, start a new job, or pick up a new hobby – you tend...
The Nose Knows
I enjoy a good documentary. I expect to be entertained, of course, and more critically I hope to learn things about which I know...
Why I Hopped off the Hamster Wheel
I had hoped 2022 would be different. Instead, day one, day two, day three, everything felt like more of the same. Difficult. With no...
It Pays to Automate Payoff Quotes
As a former banker and head of large transaction processing teams for a top 10 US bank, nothing triggers memories of frustration with legacy...
4 Opportunities for AI
Across the financial industry there has been a shift towards greater data consumption and digital transformation, accelerated further by the global coronavirus pandemic. As...
The Charles Gambit
We all have our favorite gambits – the tried and true tactics we’ve previously executed with varying but mostly positive outcomes. From experience we...