The Charles Gambit

We all have our favorite gambits – the tried and true tactics we’ve previously executed with varying but mostly positive outcomes. From experience we...

Creating Excellent Experiences: In Theory and Reality

It seems as though every discussion of consequence this year -- whether inside my company, with our clients, with our partners or vendors --...

As Peak Losses Loom, Digitization and Hyper Personalization may be the Keys to...

Everyone seems to be talking about how fast auto finance companies are (or should be) adopting digital solutions. With stacked technology road maps and...

Effective Communication Skills

The pandemic has forced us all to be more reliant on our phones and virtual meetings whether we like it or not. It only...

Design. Develop. Deliver. And Focus Downstream…

Before Portuguese airport authority ANA Aeroportos de Portugal began a major redesign of their facilities, they first decided to refocus. Had they not, they...

Digital File Organization – A Field Guide

Being organized is one the keys for effective leadership. Too often I see ineffective leadership due to lack of organization causing missed deadlines, wasted...

Assume Positive Intent

COVID-19 has forced people to work from home and as a consequence, we are communicating via email more than ever. The potential for miscommunication...

Crucial Tips for Managing a Remote Team

Have you found yourself in a new world due to Covid-19? Many leaders have not had the training or preparation to manage remote teams....

Breaking through Lending Barriers

Growing companies in need of leaders tend to promote their best technical people to fill gaps in a growing organizational structure. The classic problem...

Sam I Am

On a recent trip to Sam’s Club, I began thinking about how efficient their business model is, and how it relates to my long...