Six Principles for Life and Work

This month, I have the honor of taking over this recurring column from Stephanie Alsbrooks, the founder of defi SOLUTIONS. I hope to follow...

As Peak Losses Loom, Digitization and Hyper Personalization may be the Keys to...

Everyone seems to be talking about how fast auto finance companies are (or should be) adopting digital solutions. With stacked technology road maps and...

The Charles Gambit

We all have our favorite gambits – the tried and true tactics we’ve previously executed with varying but mostly positive outcomes. From experience we...

Sam I Am

On a recent trip to Sam’s Club, I began thinking about how efficient their business model is, and how it relates to my long...

Assume Positive Intent

COVID-19 has forced people to work from home and as a consequence, we are communicating via email more than ever. The potential for miscommunication...

Why I Hopped off the Hamster Wheel

I had hoped 2022 would be different. Instead, day one, day two, day three, everything felt like more of the same. Difficult. With no...

Creating Excellent Experiences: In Theory and Reality

It seems as though every discussion of consequence this year -- whether inside my company, with our clients, with our partners or vendors --...

Continuous Improvement | The Elephant in the Room

When you start something new – move to a new city, start a new job, or pick up a new hobby – you tend...

Effective Communication Skills

The pandemic has forced us all to be more reliant on our phones and virtual meetings whether we like it or not. It only...

Focusing on the Road Ahead

It all starts with a plan Whether talking about organizing a financial situation, creating a workout to get in shape, continuing education, or writing an...