Payment and Collections - Non Prime Times

CFPB’s Recent Supervisory Highlights Edition Reminds You to Keep Consumers Informed

Eric Mulligan - August 26, 2024

The Consumer Financial Protection Bureau recently released its 34th issue of Supervisory Highlights, a periodic publication that summarizes the CFPB's findings from examinations of...

Improving Collections Through Intelligent Outsourcing

Tod Chisholm - March 11, 2024

Collections activities have been growing across North America, manifesting in automotive lending and other areas. According to a recent Fox News report, the amount...

Why Auto Financiers Must Address Vehicle Data Privacy Now

Andrea Amico - October 2, 2023

When was the last time that after repossessing a vehicle you took action to make sure all the consumers’ personal information stored in it...

Understanding the Bill Payment Habits of Unbanked Americans

Victoria Penn - February 6, 2023

It’s hard to believe that in 2023, there are still millions of adults that are unbanked—defined as an individual without access to a checking...

Successfully Navigating 2023

Daniel Parry - January 9, 2023

Part I: Support your collections team now! In July of this year, I wrote an article in response to several hit-pieces that were published related...

Back to School: A Lesson on the Materially Misleading Debt Collection Standard

Julia Whitelock - September 12, 2022

‘Tis the season for returning to school and learning something new. When I was growing up, we learned the long multiplication algorithm by which...

Harbingers from the CFPB Repossession Front

Terrence O'Loughlin - May 31, 2022

Fond Memories of RepossessionsWhen I became employed at the Florida Attorney General’s Office, over 30 years ago, one of my responsibilities was to repossess...